Effective Date: June 12th, 2025

This Privacy Policy describes how Zephyr Labs LLC (“Zephyr,” “we,” “us,” or “our”) collects, uses, and protects your information when you use our platform and services (“Service”).

1. Information We Collect

When you use Zephyr, we may collect the following information:

• Name, email address, and phone number
• Company name (if applicable)
• Billing address (via Stripe)
• Payment information (processed securely through Stripe — we do not store card numbers)
• Typed signatures to indicate agreement with documents or actions
• Device, browser, and IP address information for security and diagnostics

Zephyr does not currently collect MLS license numbers or property-specific data from users. Instead, we provide deal information directly to users through the platform.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service
• Process payments and manage subscriptions
• Respond to support inquiries
• Send transactional and product-related communications
• Analyze usage for improvement and troubleshooting
• Send marketing emails (with opt-out available)

3. Analytics and Tracking

We use cookies and third-party tools to help us understand how users interact with the Service:

• Google Analytics – tracks website activity
• FullStory – records user sessions to help identify bugs and UX issues

4. Sharing Your Information

We do not sell or rent your data to third parties. We only share personal data with trusted vendors necessary to operate the Service, such as:

• Stripe – for payment processing
• Postmark – for transactional emails
• Pipedrive – for internal CRM purposes

5. Data Storage and Security

We host our infrastructure on AWS, and all data is stored on servers located in the United States. We take reasonable technical and organizational steps to secure your data.

6. Your Rights

You may request to access, update, or delete your personal data by contacting us at support@usezephyr.co. We will respond within a reasonable timeframe.

7. Marketing Communications

We may send you product updates and promotional emails. You can unsubscribe from these communications at any time using the “unsubscribe” link in the email.

8. Children’s Privacy

Zephyr is not intended for use by children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use of Zephyr after updates constitutes acceptance of the revised policy.

10. Contact Us

For any questions or concerns about this Privacy Policy, please email support@usezephyr.co.